Shop Polices

Shop Policies

Terms and Conditions

Throughout the Terms and Conditions below, the terms “we”, “us” and “our” refer to the seller, Emily Jane Designs. By paying an invoice and purchasing goods from Emily Jane Designs you, the customer, engage in our “Service” and agree to be bound by the following terms and conditions.

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to extend processing times at any time. We reserve the right to limit or cancel orders at any time. In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.

Boot styles are made in batches and can take anywhere from 8-12 weeks to be made, customer is aware of wait times and cannot decide to cancel because they were not aware of the current wait. Due to supplier issues boots could extend past the 12 week wait time, this is something out of my control. 

All of our prices include the Australian Goods and Services tax ( GST), any other fees and taxes will be on top of the price.

For example the Value Added Tax (VAT) tax will be added on if your in the EU Union.

Cancellations and Returns: I don't accept returns, exchanges, or cancellations because of change of mind. 

Please contact me if you have any problems with your order.

Once you have placed your order whether it be a deposit amount for the boots or in full, the amount is non refundable due to items being custom made for the wearer and non refundable fees taken by our website hosting service and other payment platforms.